1. Order Cancellation
- Before Shipment: If you wish to cancel your order, you may do so any time before the order has shipped. To request a cancellation, please contact our customer support team as soon as possible with your order number.
- After Shipment: Once your order has shipped, it cannot be canceled. However, you may still be eligible for a return and refund as per our return policy.
2. Return and Refund Eligibility
- Return Window: Items must be returned within [XX days] of delivery for a refund.
- Eligible Items: To qualify for a refund, items must be in their original, unused condition and in the original packaging. Certain items, including [list any non-returnable items like opened skincare products or health supplements], may not be eligible for returns.
- Return Process: To initiate a return, please contact our support team at [Contact Email/Phone]. We will provide instructions and a return address for eligible returns.
3. Refund Process
- Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. This process may take up to [XX days].
- Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [XX business days].
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items with visible signs of use, missing parts, or damaged packaging).
4. Shipping Costs
- Cancellation Prior to Shipment: Canceled orders prior to shipping will receive a full refund.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item received.
5. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Opened or used items
- Health and personal care items due to hygiene reasons
6. Contact Us
For assistance with cancellations, returns, or refunds, please reach out to us at riverdalenaturals1@gmail.com. We’re here to help and ensure your experience with Riverdale Naturals is smooth and satisfying.